1. About Fixwala

Fixwala is an online service marketplace that connects customers with independent, verified service professionals who provide home and professional services. Fixwala does not directly employ service professionals or deliver services itself unless explicitly stated. Our role is limited to facilitating bookings, payments, and communication between users and service providers.

2. Eligibility

By using Fixwala, you confirm that:

You are at least 18 years of age.

You have the legal capacity to enter into binding agreements.

The information provided during registration or booking is accurate and complete.

Fixwala reserves the right to refuse service, terminate accounts, or cancel bookings if false or misleading information is provided.

3. Service Bookings

When you book a service through Fixwala:

You agree to provide accurate details regarding the required service.

You must ensure safe and proper access to the service location.

Service timing is subject to professional availability.

Additional work outside the original request may result in extra charges.

Fixwala is not responsible for delays caused by incorrect information, unavailability at the location, or unforeseen circumstances.

4. Pricing and Payments

Fixwala strives to maintain transparent pricing. The estimated price is shown before booking confirmation. However:

Final charges may vary if additional work is required.

Payments must be made through approved payment methods.

Failure to complete payment may result in cancellation of the booking.

In certain cases, advance payment may be required to confirm the service.

5. Cancellations and Refunds

Users may cancel or reschedule bookings subject to our cancellation policy. Cancellation charges may apply depending on the timing of cancellation.

Refunds, if applicable, will be processed within a reasonable time through the original payment method. Fixwala reserves the right to determine refund eligibility based on the circumstances.

6. User Responsibilities

Users agree to:

Treat service professionals respectfully and professionally.

Provide a safe working environment.

Avoid unlawful, abusive, or fraudulent activities.

Not misuse the platform or attempt to bypass Fixwala for direct transactions.

Any violation may result in suspension or permanent termination of access.

7. Service Professional Responsibility

Service professionals listed on Fixwala operate as independent contractors. They are solely responsible for:

The quality and completion of services

Compliance with applicable laws and safety standards

Carrying required tools and equipment

Fixwala does not guarantee specific results but works to maintain quality standards through verification processes.

8. Limitation of Liability

To the maximum extent permitted by law, Fixwala shall not be liable for:

Indirect, incidental, or consequential damages

Loss of property, revenue, or business

Delays due to circumstances beyond our control

Our liability, if any, shall be limited to the amount paid for the specific service booked through the platform.

9. Intellectual Property

All content on the Fixwala platform, including logos, text, images, graphics, and design, is the intellectual property of Fixwala and is protected by applicable copyright and trademark laws. Unauthorized use, reproduction, or distribution is strictly prohibited.

10. Privacy

Your use of Fixwala is also governed by our Privacy Policy. By using the platform, you consent to the collection and use of information in accordance with our privacy practices.

11. Suspension and Termination

Fixwala reserves the right to suspend or terminate access to the platform if users violate these Terms and Conditions, engage in fraudulent activities, or misuse the services.

12. Modifications to Terms

Fixwala may update or modify these Terms and Conditions at any time without prior notice. Continued use of the platform after changes are posted constitutes acceptance of the revised terms.

13. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising shall be subject to the jurisdiction of the appropriate courts.

14. Contact Information

For any questions regarding these Terms and Conditions, please contact:

Fixwala Support Team
Email:info@fixwala.in